FAQs
What is Vitable?
What is Vitable?
At Vitable, we create high-quality supplements that are simple, effective, and backed by science—no fluff, no guesswork. That’s why our supplements are scientifically formulated using premium-quality ingredients—ensuring you get the most out of every dose.
We're Australia-based and owned and all our products are manufactured in Australia as well.
We offer three core ranges:
- Personalised Packs – Perfect for anyone seeking a fully tailored approach. With just one simple quiz, you’ll discover exactly what your body needs. Your personalised daily vitamin packs are then delivered straight to your door in convenient sachets, making health and wellness effortless.
- Targeted Formulas – Designed for specific health concerns such as hair health, stress support, and energy. Each formula uses premium ingredients for real, noticeable results.
- Best Sellers & Essentials – High-quality, everyday vitamins and minerals that fit seamlessly into your daily routine.
Where do you deliver?
Where do you deliver?
We deliver orders anywhere within Australia.
We also ship to a growing list of international locations. If you don't see your country on the list, stay tuned as we're working hard to add more countries.
- New Zealand
- Singapore
- Hong Kong
- United Kingdom
How long does it take for my order to arrive?
How long does it take for my order to arrive?
We will aim to ship orders within 1 business day of your order being placed. All orders are shipped from our facility in Queensland, Australia and dispatch timeframes are based on AEST business days and public holidays. If you've ordered from our Personalised Packs range, please refer to the following shipping information here.
How much does shipping cost?
How much does shipping cost?
We offer free express shipping for all orders in Australia.
For all international orders, we offer free shipping for all orders over $100 (AUD).
Where do I find my tracking information?
Where do I find my tracking information?
Once your order is processed by our team, we'll send you an email with your tracking information. Can't locate your tracking number? Reach out to us at hello@vitable.com.au with any questions — we're here to help!
Where are your products made?
Where are your products made?
All our products are manufactured and tested in Australia, under stringent regulations for safety and quality. Your daily vitamin packs are packaged in a TGA-licensed facility.
Are the products only for women, men, or both?
Are the products only for women, men, or both?
Most of our products are suitable for both men and women. However, our Prenatal Plus and VitableLabs Hair Growth formula has been specifically designed to support women’s health.
What are your personalised packs?
What are your personalised packs?
As part of our core personalised range, Vitable delivers personalised daily vitamin packs straight to your door, designed to fit your goals, lifestyle, and diet. With just one simple quiz, you’ll discover exactly what your body needs, making health and wellness effortless. To learn more about our personalised packs, visit our personalised page, and you can find more information here.
What is your refunds & returns policy?
What is your refunds & returns policy?
To learn more about our refunds and return policy, you can read more information here.
How can I contact customer support?
How can I contact customer support?
If you haven't found the answers you're looking for don't worry – we're just a message away. Please email us at hello@vitable.com.au.
Our dedicated customer care team is available to assist you from Monday to Saturday, between 9:00 AM and 5:30 PM. If you reach out outside of these hours, we'll get back to you as soon as we're back online.